Privacy Policy and Data Protection

Our Privacy Commitment

At Crysalorivent, we take your privacy seriously and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you use our financial planning services.

We adhere to Canadian privacy laws including PIPEDA and applicable provincial privacy legislation, ensuring your information is handled with the highest standards of care.

Information We Collect

We collect information necessary to provide effective financial planning consultations and maintain our subscription service.

• Personal identifiers including name, address, date of birth, and contact information
• Communication data including email addresses, phone numbers, and correspondence records
• Service usage information including consultation history, preferences, and subscription details
• Technical data including IP address, browser type, and website interaction patterns

How We Use Your Information

Your information helps us deliver personalized financial planning services and improve our offerings.

• Providing consultation services, processing payments, and managing your subscription
• Communicating about your account, services, and relevant financial planning information
• Improving our services, developing new features, and analyzing service effectiveness
• Meeting legal obligations, preventing fraud, and protecting our legitimate business interests

Legal Basis for Processing

We process your personal data based on the following legal foundations under Canadian privacy law:

Data Sharing Practices

We maintain strict controls over how your information is shared and only disclose data when necessary for service delivery or legal compliance.

• Trusted service providers who assist with payment processing, communication tools, and technical infrastructure
• Legal authorities when required by Canadian law, court orders, or to protect our legal rights
• Third parties only with your explicit consent for specific purposes you've approved

Protecting Your Information

We implement industry-standard security measures including encryption, secure servers, access controls, and regular security assessments to protect your personal and financial information from unauthorized access, disclosure, or misuse.

Data Retention

We retain your information only as long as necessary to provide services, meet legal obligations, and resolve disputes. Active subscription data is maintained during your membership, with secure deletion procedures applied when no longer needed.

Your Privacy Rights

Under Canadian privacy law, you have several important rights regarding your personal information:

• Access your personal data and understand how we process it
• Correct inaccurate or incomplete personal information
• Request deletion of your data under certain circumstances
• Receive your data in a portable, commonly-used format
• Object to certain processing activities
• Withdraw consent for data processing at any time

Cookies and Tracking

We use cookies and similar technologies to enhance your website experience and understand how you interact with our services.

For detailed information about our cookie usage, please review our Cookie Policy. Cookie Policy

Children's Privacy

Our financial planning services are designed for adults aged 18 and older. We do not knowingly collect personal information from minors without parental consent.

Policy Updates

We may update this privacy policy to reflect changes in our practices, services, or legal requirements. Updated policies will be posted on our website with revised effective dates.

Questions About This Disclaimer

For privacy-related questions, to exercise your rights, or to contact our Data Protection Officer, reach us at info@crysalorivent.com or +1 604 365 95 70.